Return a purchase

Step 1: Request a Return
Fill out the form with your order details, reason for return/exchange, and your preferred solution (refund, replacement, or exchange).  Please note. Some services may receive partial or no refunds. Refer to our Return policy in our Terms and conditions page for full details on eligibility, processing times, and conditions.

NOTE! We do not handle affiliated physical products (such as items purchased via Amazon or bol). Please contact the original retailer directly to resolve any issues. 

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Step 2: Await Instructions
Once we receive your request, we’ll provide instructions on how to send back your item.

Step 3: Process Your Return/Exchange
After we receive your returned item, we’ll process your refund or send your replacement according to our Refund Policy.

Additional Notes:

• Physical Items must be returned in original condition.

• Shipping costs may apply, depending on the reason for the return.